TERMS AND CONDITIONS

Confidentiality

At Lady TCB, we take pride in our work and your home. We respect you as a client and privacy is something we take very seriously. We strive to do our best to make yourself or your loved one’s life as comfortable as possible. We will also require written permission from the client to relay any information with regards them to a third party. This will help us do our utmost to meet their personal needs so you can have peace of mind.  All matters relating to our clients are treated as confidential and complies with the requirements of the Data Protection Act 2018. If you would like more information and/or receive a copy of our confidentiality agreement and code of conduct, please contact us directly.

Service Area

We are a domestic cleaning, housekeeping and home help company that offers a full range of domestic services for areas in a 10 mile radius from KT15, including Addlestone, Weybridge, Walton-on-Thames, Cobham,  Byfleet, West Byfleet, Chertesy, Ottershaw, Sheerwater, Pyrford, Woking, Ripley, Send. If you are not sure if we cover your area, please do not hesitate to contact us.

Cancellation of Services

We understand that situations may change, so if you do not need our services, we ask that you notify us by 6pm the previous day should you wish to cancel . Charges will apply if cancelled after this time.

 

Lady TCB Home Services requires a 4 week notice period should either party wish to cancel the contract. However, Lady TCB will reserve the right to cancel the contract at any time and with immediate effect, should there be any risk to the safety or well-being of any member of staff.

Retainer

Lady TCB requires a retainer, consisting of 50% of the agreed fee, should the client wish to pause the services for any reason, such as holidays or hospital visits.

Insurance and Credentials

Lady TCB works in conjunction with Age UK and is one of their registered home carers. She is also CRB and DBS checked and has Public Liability Insurance. Copies of these documents will be presents at initial assessment meeting.